What Happens If I Fail an Assessment?

Created by Andrew Kemp, Modified on Thu, 28 May at 5:26 PM by Andrew Kemp

If you do not achieve the required pass mark on a course assessment, you will be given the opportunity to retake it. This article explains what happens when you fail and how to try again.

TIP — Before retaking an assessment, review the course content again — particularly the sections covering topics you found difficult.

1. What Happens When You Fail?

When you submit an assessment and do not meet the required pass mark:

You will see a message confirming you have not passed, along with your score
The course will not be marked as complete
You will be given the option to retake the assessment
Some courses may show which questions were answered incorrectly to help you prepare for your retake

Screenshot placeholder: Assessment results screen showing failed score and Retake button

2. How to Retake an Assessment

To retake a failed assessment:

Step 1 — Review the course content

Go back through the relevant sections of the course to reinforce your understanding before attempting the assessment again.

Step 2 — Click Retake Assessment

On the results page or from your My Courses view, click Retake Assessment or Try Again. A new set of questions may be presented, or the same questions may appear in a different order, depending on how the course has been set up.

3. Are There a Limited Number of Attempts?

The number of permitted attempts varies by course. Some courses allow unlimited retakes, while others may limit you to a set number of attempts. If you reach the maximum number of attempts, you may need to contact your administrator to reset your access.

NOTE — Failed attempts may be visible to your administrator or manager in their reporting view. If you are concerned about this, speak to your training administrator.

Next Steps

Want to understand what is needed to complete a course? See Course Completion Requirements.
Completed the course? See Downloading Your Certificate.
Need further help? Contact Support.