Logging in to your account

Quick answer:
Go to the login page, enter your email and password, then click Sign In.
If you forget your password, use the Forgot password link. The whole process usually takes less than a minute.

Before you log in

Make sure you have:

• ✓ The email address you used during registration

• ✓ Your password

• ✓ A supported browser or device

• ✓ An active internet connection

How to log in

Step 1: Go to the login page

• Visit the homepage and click Log In in the top right corner, or

• Go directly to the login page if you have the link bookmarked.

Step 2: Enter your credentials

On the login form, enter:

• Email
  The email address you used when creating your account.

• Password
  Your account password (remember, this is case sensitive).

Step 3: Click Sign In

• Click the Sign In button to access your account.

? Welcome! You are now logged in and can access your dashboard.

What you will see on your dashboard

After logging in successfully, you will typically see:

• Your name in the top right corner

• A navigation menu with options such as My Learning, Courses and My Account

• Dashboard widgets showing your progress, enrolled courses and achievements

• Quick action buttons for common tasks such as continuing a course or viewing certificates

Forgotten your password?

How to reset your password

If you cannot remember your password:

1. Click Forgot password on the login page.

2. Enter your email address.

3. Check your inbox for a password reset email.

4. Click the reset link in the email and create a new password.

5. Return to the login page and sign in with your new password.

⚠️ Important: Password reset links expire after 24 hours.
If the link has expired, request a new one from the login page.

Did not receive the reset email?

If the password reset email has not arrived:

• Check your spam/junk folder.

• Wait 5 to 10 minutes in case of delays.

• Try requesting a new reset link.

• Contact support if the problem continues.

Login issues and troubleshooting

"Invalid email or password" error

If you see this message:

• Double check your email address and password.

• Remember that passwords are case sensitive.

• Make sure Caps Lock is turned off.

• If you are still unsure, try resetting your password.

"Account not found" error

This usually means we cannot find an account with that email address:

• You may not have created an account yet.

• Try using a different email address you own.

• If you are new, create a new account first.

Browser will not load the login page

If the login page will not load:

• Check your internet connection.

• Try a different browser.

• Clear your browser cache and cookies.

• Try a different device if you can.

• Check whether the service is available on our Status page.

Cannot log in but the password is correct

If your details are correct but you still cannot log in:

• Your account may be temporarily locked for security reasons.

• Wait 15 minutes and try again.

• Clear your browser cache and cookies, then try once more.

• If the issue continues, contact support for help.

Security tips

Keep your account safe:

• Use a strong password, and never share it with anyone.

• Log out when using shared or public computers.

• Update your password regularly, especially if you have reset it recently.

• Be cautious of phishing emails asking for your login details.

• Report any suspicious activity to our support team immediately.

Need help?

If you are still having trouble logging in, you can:

• Check our Supported Browsers & Devices article.

• Review your Account Settings in My Account (once you can log in).

• Visit our Status page to see if there are any current service issues.

• Contact our support team for personalised assistance.

Related articles

• Creating your account

• Password requirements and best practices

• Understanding your dashboard

• Navigating your learning profile

• Account security and password reset