Creating Your Account

Quick answer:
Creating your account takes about 5 minutes. Visit the registration page, enter your email and create a password, verify your email address, then complete your profile setup.

What you will need

Before you begin, make sure you have:

• ✓ A valid email address

• ✓ A strong password (minimum 8 characters)

• ✓ 5 minutes to complete the process

Step-by-step instructions

Step 1: Go to the registration page

1. Visit the homepage.

2. Click the Sign Up or Register button in the top right corner of the page.

Step 2: Enter your information

Fill in the registration form with the following details:

• Email address
  Enter a valid email address you can access.

• Password
  Create a strong password that meets the requirements listed below.

• First and last name
  Enter your full name as you would like it to appear on your account and certificates.

• Contact number (optional)
  This is recommended for account recovery and support but is not mandatory.

Step 3: Verify your email

After you submit the registration form:

1. Check your email inbox for a verification message.

2. Click the verification link in the email to confirm your account.

3. If you do not see the email, check your spam or junk folder.

⚠️ Important: The verification link expires after 24 hours.
If it expires, you can request a new verification email from the login page.

Step 4: Complete your profile

Once your email is verified, you will be prompted to:

• Add a profile photo (optional)

• Set your learning preferences

• Review and accept the terms and conditions

Taking a moment to complete your profile helps personalise your learning experience.

Step 5: Start learning

Your account is now active. You can:

• Browse the course library

• Enrol in courses

• Track your progress

• Earn certificates

Password requirements

Your password must meet these criteria for security:

? Tip: Use a password manager to generate and store a strong password securely.

Troubleshooting

Verification email not received

If you cannot find the verification email:

• Wait 5 to 10 minutes as delivery may occasionally be delayed

• Check your spam or junk folders

• Add our email domain to your safe senders list

• Request a new verification email from the login page

Account already exists

If you see a message that your account already exists:

• You may have registered previously

• Try the Forgot password option on the login page to reset your credentials

• Contact our support team if you still need assistance

Cannot access your email

If you no longer have access to the email address you registered with:

• Please contact support for help updating the email associated with your account

Next steps

Now that your account is created, you can:

1. Complete your profile
   Add any missing information and update your preferences.

2. Explore the course library
   Browse available courses and find topics that interest you.

3. Familiarise yourself with the dashboard
   Take a quick look around so you know where to find your courses, certificates and settings.

4. Enrol in your first course
   Choose a course and start learning.

Related articles

• First time login guide

• Setting up your learner profile

• Navigating your dashboard

• How to enrol in courses